Terms & Conditions
COPYRIGHT AND TRADEMARK NOTICE Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of DeskRiser.com Copyright © 2022, ALL RIGHTS RESERVED.
You may use the content on this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
For US Customers: We accept the following credit cards: Visa, MasterCard, American Express and Discover.
For International Customers: We accept wire transfers and EFTs. Call Customer Service at +1 (877) 575-0070 for more details. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order, unless if the item has a back order date of at least 4 weeks from the date of purchase. In that case, we will notify you of the backorder and wait to bill the card 1 week in advance of shipping.
MONEY ORDERS, CASHIER'S CHECKS, COMPANY CHECKS, AND PERSONAL CHECKS
We do not accept money orders, cashier’s checks, personal checks, or company checks on initial orders. For all first-time orders, all payments need to be made by credit or debit card, ACH or wire transfer.
Items that are not available are clearly marked on our website as such. However, there may be times when the product you have ordered is out of stock and if this should happen we will inform you that the item you have ordered is out of stock and unavailable for immediate shipment. Should you wish to cancel your order, please call our customer service team at +1 (877) 575-0070. If the item has shipped, once it is returned back to our warehouse and we verify receipt and that it is in good condition, you will be issued a full refund. This process usually takes a few days.
Thanks to our risk-free 30-day guarantee, you may return any product from DeskRiser.com for any reason within 30 days of the date of purchase. Simply call us at +1 (877) 575-0070 and we will issue an RMA number. Please note that we do NOT cover your return shipping costs - unfortunately, shipping costs have gone up significantly and so we ask that you contact us first before returning the item so that we can quote you on the cost of return shipping.
Any scratches or dents on the product will impact the amount we can refund you so please return it in its original condition. If you do not have the original packaging, you may purchase a box from us. Please call Customer Service at +1 (877) 575-0070 for more details. Your money will be refunded in full to your credit card within 2-3 business days upon return receipt of your returned product.
Our products now come with a 2-year warranty from the date of purchase. If you have any issue with your product please first either call us or send us an email.
We offer a 2-year warranty on all products. We will replace any product that isn't properly functioning (i.e. if something is wrong with the mechanical or electrical operation of the product) for free within 2 years of your purchase date. Please note that this warranty does not cover any surface blemishes or dents caused by use as well as normal wear and tear. Please be aware that if you wish to return your product outside of the initial 30-day guarantee window, but before the 2-year product warranty window, you will be responsible for freight costs to send the product(s) back to our warehouse.
Any failure from normal usage will be repaired free of charge and DeskRiser.com will return the product to you directly at our cost. A failure is a mechanical breakdown of or defect in the unit that affects the user's ability to operate the product as intended. If it is determined that the failure was caused by misuse or abuse of the product, repairs and return shipping will be at the customer’s expense. No refunds are available after the initial 30 day risk-free period.
ITEMS DAMAGED IN TRANSIT
Items damaged in transit may be returned or replaced under our risk-free 30-Day Guarantee. We may ask for photographic or video evidence for our records.
Should you wish to cancel your order, please call our customer service team at (877) 757-0070. Once the item is re-routed back to our warehouse and we verify receipt, you will be issued a full refund. This usually takes a few days.
DeskRiser.com pricing includes free shipping to the continental U.S.! If you're shipping to Alaska or Hawaii, you will be charged the Fedex or UPS rate. Contact us for shipping rates there or to Puerto Rico by giving us a call at (877) 575-0070.
We ship all orders placed on weekdays by the end of the next business day. This excludes national holidays and weekends. Many orders leave the day they are placed, but this is not guaranteed. Any order placed on a weekend or national holiday will be shipped by the end of the next business day. Ground shipping usually takes 1-5 days to deliver to most areas depending on your location. Shipping times are only estimates and are not guaranteed. We cannot control occasional inventory shortages, warehouse closings, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your order out to you as soon as possible.